The City of Evanston‘s Water and Sewer Division will launch a new water billing system during the July, 2009 billing cycle. This new system was named AQUAS (A Quality Utility Account System). The new system will improve customer service and simplify the billing and payment process, said the City in a prepared statement.
“Your water bill will now provide more detailed information regarding water consumption, a graph of water usage compared to the previous year, and a message section where the City can notify customers of upcoming events, services or other miscellaneous items,” explained Kevin Lookis, Assistant Superintendent of Water Production. “The water bills have been redesigned to better serve customers and are more ‘user’ friendly.”
All water customers will now receive a customer number as well as a new water account number followed by a premise number. The payment of a water bill will continue to be very easy with many options available to residents, said the City.
“This new system will also offer residents a new online and phone payment system. The online service allows users to conveniently pay their bills online, obtain current account balance information, obtain account history, reprint a bill, and get payment information all in real-time,” added Richard Leipsiger, City Collector. “As always, payments made in person at the Collector’s Office via check, cash, credit card, or money order will all be free of charge, as has been the case for many years.”
Payments made via a customer’s bank account online will continue to be processed at no charge. With the new online system, users who have used the old system will be required to re-register, an easy and quick process, said the City. As already is the case for parking tickets and fines, a convenience fee will now be charged only to users who choose to pay by this on-line credit card method.
The current online e-Billing Service will be discontinued in mid August and registered users will see “Site Under Construction!” until early September when the new e-Care for Utility Billing is live. Current online users of the system will be sent several emails as well as a postcard in August updating them on the progress of the site and will be notified when the system is ready for registration. In addition, all account holders will receive the information to create and maintain an online account as part of the bill sent out in early September.
If residents need more information or have questions, they can contact the Meter Division at 847-866-2943 or the Water Billing Clerk at the Collector’s Office.