The City of Evanston is in the process of developing a non-emergency 3-1-1 call center which will begin operations on March 1, 2011. The City has posted on its web site the part time and full time position descriptions and will be taking online applications until Oct. The City highly encourages Evanston residents to apply for these positions.
These full time and part time positions provide the first-line non-emergency response to citizens requesting information or services from the City. Using a variety of computerized systems to answer questions, employees will provide accurate information, generate reports and maintain records; explain and interpret general departmental policies to inquirers on the phone; and provide support services to field units.
Employees must utilize excellent communication skills, written, verbal and listening skills in order to determine the appropriate manner in which to respond to a call in addition to being tactful yet firm in enforcing appropriate departmental policies and procedures. Employees must possess excellent customer services skills and appropriate telephone etiquette. These positions work permanent shifts, with rotating days off; employees will be required to wear a uniform; and may be subject to voluntary and mandatory overtime as dictated by the supervisor.
The City will be offering four tutorial sessions at 10 a.m., 11 a.m., 2 p.m. and 3 p.m. for these positions on Oct. 8, just prior to the two testing periods set up for qualified applicants on Oct. 11 and 12. Interested applicants can find the full job description, requirements and online application at cityofevanston.org or visit one of Evanston’s Public Libraries to access the City’s employment page on their web site from one of its public use computers.