Below is a brief summary of activities in the 311 Center for the period of March 1, 2011
Through March 10, 2011:
Total Calls Handled – 2287
• Calls for Information – 2000
• Service Requests – 287
Top 10 Frequently Asked Questions (FAQ)
The following are the top 10 frequently asked questions utilized by our 311 call takers
and online customers. (Source: Web QA)
Question Views
1. How can I dispose of a dead animal? 97 views
2. Do I need a permit for a fence? 92 views
3. What are the local sales tax rates on (clothing, shoes,
restaurant food, liquor, etc)? 81 views
4. Library falcon information? 77 views
5. Can I trim my neighbor’s tree if it encroaches onto my
property? 75 views
6. How can I obtain Security Deposit interest rates? 72 views
7. Landlord tenant, Eviction? 67 views
8. Who does Evanston Police Department do fingerprinting for? 65 views
9. I would like to contest a parking ticket. 62 views
10. I have no water throughout my house. 52 views
Top 5 Service Requests Total
Most requested service requests (Source: Web QA)
1. Broken Parking Meter 19
2. Trash – Cart Repair 19
3. Abandoned Vehicle 17
4. Trash – Missed Garbage Pick Up 17
5. Recycling – Missed Pick Up 17