Below is a brief summary of activities in the 311 Center for the period of March 1, 2011

Through March 10, 2011:

Total Calls Handled – 2287

• Calls for Information – 2000

• Service Requests – 287

Top 10 Frequently Asked Questions (FAQ)

The following are the top 10 frequently asked questions utilized by our 311 call takers

and online customers. (Source: Web QA)

Question Views

1. How can I dispose of a dead animal? 97 views

2. Do I need a permit for a fence? 92 views

3. What are the local sales tax rates on (clothing, shoes,

restaurant food, liquor, etc)? 81 views

4. Library falcon information? 77 views

5. Can I trim my neighbor’s tree if it encroaches onto my

property? 75 views

6. How can I obtain Security Deposit interest rates? 72 views

7. Landlord tenant, Eviction? 67 views

8. Who does Evanston Police Department do fingerprinting for? 65 views

9. I would like to contest a parking ticket. 62 views

10. I have no water throughout my house. 52 views

Top 5 Service Requests Total

Most requested service requests (Source: Web QA)

1. Broken Parking Meter 19

2. Trash – Cart Repair 19

3. Abandoned Vehicle 17

4. Trash – Missed Garbage Pick Up 17

5. Recycling – Missed Pick Up 17