Representatives from ComEd came to the Lorraine H, Morton Civic Center Friday, July 1st to meet with Mayor Elizabeth Tisdah to discuss ComEd’s response to power outages last week and again last night.

ComEd President and Chief Operating Officer, Anne Pramaggiore and Vice President of External Affairs, Michael Guerra heard about the complaints of residents on how the outages have been handled; to discuss ways for ComEd to better work with the City of Evanston in identifying outage areas; and how to restore power more quickly in the future.

“Evanston residents have not been satisfied by the performance of ComEd. Not only was the response slow last week to restore power, but the lack of information or misinformation about expected power restoration caused hardships for families throughout our community,” explained Mayor Tisdahl. “Better communication is a critical first step in addressing this problem along with more ComEd resources on the ground in Evanston to address outages faster.”

ComEd President Pramaggiore apologized for the slow response to last week’s outages and pledged to Mayor Tisdahl that changes will be made in the future to better address these outages. Among these changes will be better cooperation between ComEd and the city’s Utilities Department to identify and prioritize Evanston outages. ComEd will assign a dedicated operations staff member to work from the Utility Department to exchange information and ensure that ComEd resources are deployed efficiently and effectively throughout Evanston.

Mayor Tisdahl also asked Pramaggiore to look closely at existing ComEd infrastructure in Evanston. “Evanston seems to have power outages in good weather that are difficult to understand. ComEd needs to evaluate their entire power grid in Evanston and make needed investments to ensure better reliability,” Tisdahl added. Pramaggiore pledged to look further into existing ComEd infrastructure issues here.

ComEd officials, in response to last night’s outage, indicated that as of about noon today 3,900 ComEd customers in Evanston have had their power restored with about 163 still waiting for restoration. ComEd crews are currently in the city working to repair the damage caused by last night’s storms and to fully restore electric service. Residents are reminded that whenever there is a power outage, they should try to register their outage by calling 1-800-EDISON-1.