The City of Evanston has been awarded the Public Technology Institute’s (PTI) 2016 Technology Solutions Award in the category of Web Services, E-Government and Mobile Apps. The City was awarded for its 311 About My Place web application, available at cityofevanston.org/aboutmyplace, which provides residents with a one-stop-shop for City information and services 24 hours a day. It also provides City staff with additional functionality and resources to improve efficiency.
The 311 About My Place tool serves as a virtual City hall. Residents can enter their address to view refuse collection and street cleaning schedules, locate nearby community centers and public transportation, find their designated City elected official, and much more.
Additionally, the tool provides City staff with access to up-to-date information, including geographic information system (GIS) maps for residential and commercial properties, sewer and water line systems, and fire hydrants. This functionality has reduced printing needs and costs, increased field staff access to information and resources, and allowed Evanston 311 staff to spend more time assisting residents who require additional levels of service.
Information Technology (IT) Division GIS staff worked with multiple City departments and 311 staff to identify the most commonly requested information and services, integrating that data into the easy-to-access 311 About My Place application. The tool now serves as a convenient, self-service option for residents, supplementing the City’s other service and information options, which include public service desks, 311 Service Center, social media channels, and more.
Additional map applications built by City of Evanston IT Division GIS staff can be found at cityofevanston.org/gis/mapgallery.
Public Technology Institute actively supports local government executives and elected officials through research, education, executive-level consulting services, and national recognition programs. To view the complete list of winners, visit pti.org.