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Editor’s note: This story focuses on the answers to questions from lone city manager candidate Carol Mitten during the recent town hall. For more about the reaction from others before, during and after the town hall, read our companion story.


Much had already been said about City of Urbana administrator Carol Mitten since the City Council announced earlier this month she was the lone finalist to become Evanston’s next city manager.

But in her first meeting with the Evanston public this week, Mitten had the chance to talk about her record in her own words.

‘Consider the things I’ve done,’ not what others claim

Carol Mitten

She led off by responding to critical portrayals of her role on a variety of issues, coming mainly from one Urbana website, she said, that some local activists have seized upon, questioning her compatibility with the city’s values on policing, transparency and racial issues.

“I’d like to introduce myself differently than I usually do in a professional setting, since there’s a lot of information circulating out of Urbana that suggests things about me that are simply not true,” Mitten said.

“The individuals who are spreading this information have a clear agenda, and that agenda means more to them than facts. Most people in Urbana have recognized this and ignore what they say and what they write.

“In fact, I was recently confirmed again [as an] Urbana city administrator, and no member of the public spoke against me, at least not on the record, including the people who’ve been providing the information out of Urbana. So if you want to know about me, you can consider the things I’ve actually done – not the things that someone represents to you that I have done. Ask for the whole story and know the reliability of the sources you choose to believe. If you do, I think you’ll find that my values are very much aligned with those of Evanston.”

Evanston’s greater resources are attractive

As city administrator for Urbana for the past four years, she said she was drawn to that city initially because of its progressiveness.

“One of the big handicaps in Urbana, though, is limited resources available to promote forward-thinking ideals,” she said.

“We have actively pushed to promote diversity, equity and inclusion in everything we do, as resources allow. It’s an unfortunate reality that the pursuit of progressive goals can be time-consuming and expensive. For many communities it is simply beyond their reach, despite everyone’s best efforts. By contrast, Evanston is in the very enviable position of having the vision, commitment and resources to affect real change.”

Mayor Daniel Biss moderated the town-hall-style meeting held in council chambers at the Morton Civic Center, asking questions that community members submitted in advance or presented live at the event.

The meeting turned rancorous at times, with some audience members breaking into Biss’s questions at different points, demanding that they be able to ask questions directly.

The mayor, on his own, warned Mitten at the start, “There are going to be plenty of tough questions. A lot of the people in this room are relatively skeptical. I was guessing that beforehand and through the signs that I see as well,” he noted about activists toting “No Mitten” signs in the audience. “And plenty of skeptical people have submitted questions.”

Mitten spoke about her entry into public life in the interview.

“When I got out of graduate school I had jobs in three different cities: Detroit, Buffalo and Washington, D.C.

“Detroit and Buffalo were very familiar to me. I chose D.C. because it was so different,” she said. “At the time I moved to Washington, the majority of the population was Black, around 70%, and [the place was] very urban, which was a big change for me – I grew up in the suburbs – and I loved the diversity.

“Before getting into local government I worked for 20 years as a commercial real estate appraiser in D.C. and the last 10 as the owner of my own firm with a national reputation appraising historic properties.”

Early lessons as an activist

“My path into government didn’t start with a job, though,” Mitten added. “It started with civic activism. I lived in a co-op apartment downtown [in Washington D.C.], and our apartment building was surrounded by office buildings.

“A developer was proposing a planned development on our block, and I became the spokesperson for our building. I spent about a year on behalf of my neighbors trying to get the Zoning Commission to enforce changes to the Planned Unit Development that we thought were very reasonable.

“We ended up losing the Zoning Commission vote, but I learned a lot about the public process through that experience. For example, the developer who was actually represented by a lawyer of mine, implied that there would be a potential loss of business because of my taking up that role. You can imagine that was not a comfortable feeling. And I’ve always strived to ensure that citizens sharing their views, defending their positions, are able to do that freely without fear of consequences.”

Other areas Mitten touched on during the meeting are noted below, having been edited for space. The interview in full can be viewed on the city’s YouTube channel.

A progressive community is her priority

Question: Impressions of the Evanston community: What attracted Mitten to seek the position of city manager here?

Mitten: “It’s becoming increasingly important to me as I progressed through my career in local government, because if you’re going to be in this kind of job, you have to live in the community where you work. And I don’t want to live in a community that is not a progressive community. So for me, it goes hand in hand.

“I hear nothing but good things about Evanston. The people here, strangers, have been just so nice. And what I’ve also heard [is] it’s a very intelligent community and people like to get engaged and they like to be involved.

“And I think that’s great because sometimes there are very important things happening, and there’s no dialogue. And then we’re really left wondering: ‘What does the community want? What does the community think?’ And so to have people that are willing to engage and come out, and make that contribution to their civic life is really important.

“And I think it’s essential to good decision-making.”

Police use of force

Question: Please talk about the use of force by police in Urbana: Specifically, the April 2020 arrest of Aleyah Lewis, in which excessive force was alleged.

Mitten: “We hired an outside firm to evaluate it and determine whether, in fact,  the police chief’s conclusion that no policies had been violated [was valid]. They did, and all the material that’s available to the public is posted online. The videos of the incident are posted online. And some members of the public were not satisfied with the results. [The Urbana council] agreed with the police chief that no policies had been violated, but they did make some recommendations.

“I would say the most important recommendation that came out of it is that we revise our use-of-force policy, and that we very specifically articulate our commitment to de-escalation.

“And we have had a long-standing commitment to de-escalation, but it wasn’t articulated in the policy. But it was reflected in the training that the officers receive. There were people who believed that the police officers should be disciplined. But because they did not violate any policies, there was no discipline that was appropriate.”

Violation of the Open Meetings Act

Question: What’s your view of the opinion issued by the Illinois Attorney General’s office that Urbana violated the Open Meetings Act when officials imposed rules allowing the council’s presiding officer to mute speakers whose speech was determined to be abusive? The action was later successfully challenged in a lawsuit.

Mitten: After the April incident, “a lot of members of the community became very engaged in coming to council. And it was a time, if you remember, when COVID-19 really started to kick in. And so we had shifted to a Zoom format, and there was a lot of hostility. Things were being said, directed towards individual members of staff that were in the vein of incompetence, lying, corruption and so forth. And the effect that it was having was [that] staff members were very upset. They were very frightened. And we felt that we had lost the civility of the public space that we create, when we had to take public comment at the council meeting.

“I was very concerned, because the behaviors that we were seeing – my interpretation of them – was that it was an effort to bully our staff and it was really having a detrimental effect on morale. So with the advice of the city attorney, we put these new public input rules in place, and then we got sued.

“And then once we had the weigh-in from outside counsel who said that you really can’t restrict speech in that way, then we settled that lawsuit and changed our public input rules.

“So we learned a hard lesson … and I still struggle sometimes with how to protect staff and how to create an environment that is civil, given that it’s their workspace and they’re entitled to not work in a hostile work environment.”

Town-gown relationship

Question: Talk about the relations between the city and Northwestern University and advancing the cause of getting financial support from the university.

Mitten: “I think it’s about relationships, honestly, when you boil it down … that there’s a continuity and that should be the same expectation. [In Urbana], it’s kind of a mishmash.

“If they want to close a street or they want to take on-street parking, we charge them, right, because we don’t lose revenue. If we had a different kind of relationship we might go, ‘Oh, we know you do stuff for us; we do stuff for you. It all comes out in the wash.’ We don’t need to treat each other like that. We can be more like family. That’s not the relationship that we have. So I just think it needs to be driven from the top, but you have to build relationships.”

Climate change action

Question: Please speak to advancing the city’s Climate Action and Resilience Plan to the next level. The city CARP plan calls for a number of actions to be implemented, reaching carbon neutrality by 2050.

Mitten: “You want to start with, ‘What’s the universe?’ How are we going to tackle this? How are we going to manage this?’ The plan talks about different types of areas where progress can be made … but really [has] no roadmap to get there, or no bank account that is segregated to get there. And so that’s the next step that needs to take place.”

Who is your employer?

Question: As a city manager, who do you see as your employer – residents or the City Council? 

Mitten: “I am going to say the residents as represented by the council, but when people hear, ‘Oh, the residents are first,’ they think, ‘I’m a resident, do what I say.’ But it’s all the residents, including the ones that aren’t saying anything.

“And there has to be a fairness about it. So I’ve tried to instill in staff in Urbana – we give the same level of service to everyone. So if somebody says, ‘I don’t know, I want you to do this,’ it’s like, ‘No. Everybody gets the same.’ Right? We’re not doing something special because you’re yelling at us. What we do is on behalf of all the residents.”

Your skeptical reception

Question: How will you overcome the skepticism some people have raised over your appointment?

Mitten: “To the extent people would be willing to sit down and talk to me about whatever it is that prompted them to oppose me, I’d be happy to.

“As I tried to frame in my opening remarks, if you’re getting information from certain sources, I personally don’t think it’s reliable. So maybe I have another side of the story which you could listen to, and then, reject it if you choose. But I think – what I’ve learned always is, you know, in so many different realms – there’s another side to the story, even stories I tell.”

Your greatest strength?

Question: What do you regard as your greatest strength?

Mitten: “I think truly my greatest strength is that I see the big picture. It’s all a system, right? The system in the city fits into a larger system, the state, the country, whatever. And I’m constantly evaluating what’s in front of me in light of that system.

“Everything is about balance. And I think that I’m good at maintaining a sense of the big picture and then articulating the big picture. I think I am especially skilled at motivating staff and building a team, and that’s something that you’re very much in need of right now. And you have a lot of special people here, who work for the city and really feel passionate about living here and working here and doing some of the most progressive things that are being done in the country. And they want to do more. And so how to create an environment to do that? I think I could do that.”

Bob Seidenberg

Bob Seidenberg is an award-winning reporter covering issues in Evanston for more than 30 years. He is a graduate of the Northwestern University Medill School of Journalism.

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  1. Mitten’s reply to the question on relations with Northwestern was trivial and muddled. In a city where finances – including library funding – are strained by the huge physical footprint of non-taxpaying, non-profit, this is a huge issue that requires much more cogent thinking.

  2. The question pertaining to the city’s relationship to NU was evasive at best. Ms.Mitten did a good job of not answering the question.

  3. Below are the duties of the Mayor of Urbana. These are similar duties of the Evanston City Manager. Carol Mitten is not the Mayor of Urbana. Urbana is about 1/2 the size of Evanston. Is she even qualified for the City Manager position? I think Evanston deserves better. Maybe we should hire the Mayor of Urbana?

    Duties are defined by state law for Urbana’s mayor-aldermanic form of government.

    The Mayor is the chief executive of the city.

    The Mayor appoints numerous officials and staff including the Police Chief, Fire Chief, Director of Public Works, and Director of Community Development as well as members of city boards and commissions, all with the approval of the city council.

    Residents interested in serving on a board or commission should use this application form.

    Represents the City on intergovernmental boards (e.g., METCAD, Regional Planning Commission, Champaign-Urbana Area Transportation Study)
    Chairs City Council Meetings
    Serves as Local Liquor Control Commissioner.

    Works with City Council to plan and implement city goals, plans, standards, and policies.

    Manages resources for the achievement of City goals and objectives.

    Oversees hiring, the regular review of compensation, benefits and working conditions, and the discipline of all City personnel.

    Represents the City in various intergovernmental activities, in matters with the news media, and at public relations meetings and events.

    Works with Finance Director to develop the annual budget proposal and administer the approved budget.

  4. Dear Roundtable,

    Thank you for this thorough coverage. I think Carrol Mitten is quite impressive. Her answers to difficult questions reveal a good deal of self reflection, of honest appraisal of facts, and a strong indication that she will pursue and listen to alternate views. Her care and consideration for the wellbeing of public servants is palpable, something I often see lacking in some Evanston citizens. Her advocacy on their behalf would be a step in the direction toward greater civility. I think we will be lucky to get her.

  5. I am really surprised that the City of Evanston have landed on a candidate that comes from a “strong mayor,” model. Ms. Mitten has not been responsible for appointing a chief of police, head of the libraries, etc. Her position it largely to act as an administrator to the mayor. Is this a back door way of moving to the strong mayor model which many residents have fought hard to resist?